PortaID / refunds
If the files do not arrive, we fix it.
Last updated: 2 September 2026
Digital delivery
After a successful payment, Dodo redirects you to a download page. Downloads are verified against the payment before each private file is streamed. If the payment is still processing, wait a few minutes and use the same return link again.
When we refund
Contact us within 14 days if you were charged but cannot access the files after reasonable troubleshooting, if the delivered files materially differ from the description, or if a duplicate charge occurred. We will investigate and, where appropriate, issue a refund through the original payment method.
How to request help
Email abhishek.goel287@gmail.com with the purchase email, resource name, and the Dodo payment reference if available. Do not send card numbers or other payment credentials.
Fair-use boundary
Because these are downloadable files, a change-of-mind refund may not be available after the files have been successfully delivered. We will still review accessibility, duplicate-charge, and material-mismatch issues in good faith.